Terms and Conditions
These Terms and Conditions govern your use of our website and the purchase products from us. By accessing our website or placing an order, you agree to be bound by these terms.
Warranty
Below are some common questions about warranty.
Below are some common questions about warranty.
- 2-Year Official Warranty from date of delivery
- One-time product replacement only (no refunds)
- Covers manufacturing & material defects under normal use
- Unboxing video required for all warranty claims
By purchasing, you agree to TUNOVA’s Warranty Terms & Conditions.
Customer Service: +62 813-200-5320
Click Here for more Warranty details
Payment
Below are some common questions about payment.
Below are some common questions about payment.
This T&C governs all transaction processes conducted through the official TUNOVA website
- Payment Process, Order Status, Customer Obligations, Payment Confirmation & Order Processing
- Cancellation Before and After Payment
- Force Majeure & System Disruption
- Policy Amendments
Order
By purchasing Tunova Product, you agree to the applicable Terms & Conditions.
By purchasing Tunova Product, you agree to the applicable Terms & Conditions.
By purchasing Tunova Product, you agree to the applicable Terms & Conditions.
● Payment Options: Use Credit Card (installment or non-installment), Bank
Transfer, QRIS, or E-Wallet.
● New Community Rewards: Special discounts for new TUNOVA members at
www.tunova.co.
Simply log in during checkout and your discount will be applied automatically.
Discount value and availability may change at any time.
● Important Transaction Notes: Once your order is confirmed, it cannot be
canceled or modified.
● Returns & Support: Product issues may be reported within 7 days of delivery.
Returns for defective products require an unboxing video as proof.
● Our Commitment: TUNOVA reserves the right to manage transactions, adjust
promotions, and update these terms when necessary. All decisions by TUNOVA
are final.
● We Respect Your Privacy: By shopping with us, you allow us to process your
data in line with our privacy policy and contact you about your orders and
promotions.
Promo
Below are active term and conditions promo in this month.
Below are active term and conditions promo in this month.
To make a warranty claim, please contact our customer service team with your order number and description of the issue. We'll process your claim within 48 hours and arrange for replacement or repair.
