FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
Below are some common questions about shipping
How do I track my order?
You may track your order here (navigate to the link of the orders)
Return
Below are some common questions about return
How do i return my items?
Please contact our customer support team at (TUNOVA EMAIL) with details of your order number(s) and the product(s) you’d like to return. You will receive an email with the Return Merchandise Authorization Form afterward, please fill out the form and ship back the products to our fulfillment centers.
Payment
Below are some common questions about payments
What kinds of payment methods do you accept?
QRIS, BANK transfer, etc
Refund
Below are some common questions about refund
How long does it take to get a refund (before the package is shipped)?
Most refund payments are processed within 10 business days. We will process your refund immediately, the processing time might vary depending on the bank.
How long does it take to get a refund (after the package is returned)?
After we receive your returned package(s), we will handle your refund immediately, and the corresponding bank will take over the process of the refund. In most cases, you receives the refund within 10 business days. Processing time can vary between banks.